1.1. “The Guest” refers to the individual or individuals who make the booking and act as the primary contact for communication with The Lodge.
1.2. “Group Organiser” refers to the individual responsible for bookings made on behalf of a group.
2.1. By confirming a booking, The Guest acknowledges that they have read, understood, and agreed to these terms and conditions.
2.2. Group organisers are responsible for accepting these terms on behalf of their group.
2.3. If you are booking on behalf of others, you guarantee that you have the authority to accept these terms on their behalf.
2.4. Bookings can only be made via our website, Airbnb, or Booking.com. A minimum stay of 2 nights is required.
2.5. A booking is considered confirmed when The Lodge issues a Booking Confirmation. Payment obligations begin upon confirmation and remain in effect unless cancelled by The Guest.
2.6. The Lodge reserves the right to refuse any bookings at its sole discretion without providing a reason.
3.1. All prices are listed in Euros (€).
3.2. The Guest is responsible for securing travel insurance, which must include coverage for surfing activities, medical emergencies, and evacuation.
3.3. Payments must be made within the specified timeframe; failure to pay may result in cancellation without refund.
4.1. Deposits are non-refundable.
4.2. Cancellation refund policy:
4.3. Extenuating circumstances may be reviewed on a case-by-case basis with supporting documentation.
4.4. The Lodge is not responsible for travel-related expenses in the event of a cancellation. Guests are encouraged to purchase comprehensive travel insurance.
5.1. The Lodge is not liable for failure to perform due to events beyond its control, including but not limited to natural disasters, pandemics, government restrictions, or acts of terrorism.
5.2. Proof, such as government announcements or advisories, is required to validate cancellations under these circumstances.
6.1. Check-in time: 3:00 PM on the day of arrival.
6.2. Check-out time: 11:00 AM on the day of departure.
6.3. The Lodge is not responsible for travel arrangements, including delayed or cancelled flights or visas.
7.1. Group organisers are liable for all costs associated with their booking.
7.2. The Lodge reserves the right to cancel group bookings if payments are not received as scheduled.
8.1. Discount vouchers cannot be combined with other offers or used for additional activities.
8.2. Vouchers are valid only for the specified time and are non-refundable.
8.3. Bookings made with discount vouchers must be paid in full within the validity period.
9.1. Agencies must adhere to The Lodge’s pricing unless otherwise agreed in writing.
9.2. The Lodge reserves the right to reject or cancel bookings transferred to an agency.
10.1. Substance abuse, including illegal drugs, is strictly prohibited.
10.2. Alcohol consumption is permitted but must be done responsibly.
10.3. Guests violating this policy may be removed from the property, and their booking cancelled without refund.
11.1. The Lodge is not responsible for loss, liability, or claims arising from website use or third-party bookings.
12.1. Guests may cancel within 24 hours of receiving a Booking Confirmation for a full refund.
12.2. Failure to provide proof of payment within this period may result in the cancellation of the booking without refund.
13.1. Travel, health, and cancellation insurance is the sole responsibility of The Guest.
13.2. The Lodge will assist in providing documentation for insurance claims but does not provide insurance coverage.
If you have any questions or require further clarification, please contact us at inquiries@thelodgemorocco.com.
